Check-in time is typically 3:00pm, and check-out is 11:00am. Early check-in or late check-out may be available based on availability, but please confirm with the hotel. Note: Regardless of your check-in or check-out time, you will have full access to all amenities, restaurants, activities, bars, and parks on your arrival day, even if you arrive before 3:00pm. The same applies on the day of check-out—you're welcome to enjoy the resort until 6:00pm on that day.

"All-Fun Inclusive" is Hotel Xcaret’s exclusive take on an all-inclusive experience, designed to give you far more than just meals and drinks. It’s a fully immersive adventure, where your stay includes unlimited access to all of the resort’s exhilarating activities, eco-parks, nature reserves, and cultural experiences. In addition to your accommodations, you’ll have the freedom to explore some of the region’s most thrilling attractions, including: Xcaret Park, Xel-Há Park, Xplor Park, Xplor Fuego Park, Xichen Itzá and other historical tours, Xcaret Xailing, nighttime shows and live entertainment and shuttle transportation to and from the parks. Plus, indulge in unlimited food and drinks at a wide variety of restaurants, bars, and snack spots throughout the resort, offering everything from gourmet meals to refreshing cocktails. Note: While most activities and experiences are included, certain premium tours and exclusive experiences may require an additional fee.

Yes! Hotel Xcaret offers many activities like eco-tours, water sports, and cultural experiences. For a full list of activities included in your stay check the "Things to Do" page.

For your convenience, Hotel Xcaret offers a seamless shuttle service from Cancun International Airport. Here's what to expect: Confirm Your Flight Information: To ensure your airport pick-up is confirmed, please contact our travel agent and provide your flight details before your departure. This will help us ensure a smooth shuttle experience. Meeting the Representative: After you leave baggage claim, you’ll find a representative from Hotel Xcaret. They will be holding a sign with the hotel’s logo. The representative will confirm your reservation and guide you through the next steps. Private Lounge: Once your reservation is confirmed, the representative will escort you to a private lounge where you can relax while waiting for your shuttle. Shuttle to Hotel Xcaret: When the shuttle bus arrives, you’ll be escorted to the vehicle. You’ll be traveling on a large, air-conditioned bus for a comfortable journey to the hotel. The ride typically takes 45 minutes to an hour, depending on traffic. Please make sure to arrange your shuttle service in advance with our travel agent and confirm your flight details to ensure everything is set for your arrival!

Yes, Hotel Xcaret has a medical center available 24/7 for any minor or urgent health needs. Please make sure to have any necessary medications with you.

Yes, all travelers to Mexico must have a valid passport. Be sure your passport is up-to-date before your trip

We kindly ask guests to dress in Resort Cocktail or Tropical Cocktail attire. Think light, airy, and elegant. Ladies, feel free to wear cocktail dresses or chic separates in breathable fabrics. Gentlemen, please opt for pants with a collared shirt—no flip-flops or casual footwear, please. We want everyone to feel relaxed, comfortable, and stylish for this special occasion.

Since the ceremony is taking place outdoors, we suggest wearing comfortable sandals or dress shoes. Please avoid flip-flops for the ceremony